Product Recall Notice

Critical Consumer Notice

JFC Australia Co Pty Ltd is conducting an immediate voluntary product recall on the imported hair dye and colour treatment products listed below.

This recall is being undertaken following a formal regulatory notice from the NSW Ministry of Health (Ref: H26/13587) under Section 132 of the NSW Medicines, Poisons and Therapeutic Goods Regulation 2026, in accordance with the Commonwealth Poisons Standard (SUSMP) and in consultation with the Australian Competition and Consumer Commission (ACCC).

Affected Products

Defect & Regulatory Non-Compliance

Defect: These products contain scheduled chemical substances under Schedule 5 and Schedule 6 of the Commonwealth Poisons Standard (SUSMP), including Phenylenediamines, Toluenediamines, Resorcinol, and Hydrogen Peroxide.

Non-Compliance: The primary packaging (bottles/tubes) and outer cartons lack mandatory Australian English warning statements, mandatory poison schedule designations, first-aid safety directions, and complete cosmetic ingredient declarations as required by Australian consumer law and the NSW Medicines, Poisons and Therapeutic Goods Regulation 2026.

Health Hazard

Without the mandatory English cautionary statements, clear skin allergy patch test instructions, and safe handling directions, consumers may be exposed to significant public health hazards. Use of these products may cause:

• Severe allergic contact dermatitis and skin sensitization
• Chemical irritation, severe scalp burning, and blistering
• Eye irritation or ocular damage if direct contact occurs

What Should Consumers Do?

Immediately Cease Use: Stop using any of the listed products immediately. Store safely out of reach of children.

Obtain a 100% Full Refund:

In-Store Purchases: Return the product (opened, partially used, or unopened) to the retail store or supermarket where it was purchased for a full refund. Proof of purchase (receipt) is appreciated, but stores are instructed to accept returns without receipts.

Online Purchase/ Mail-In Returns: Please contact JFC Australia via product.recall@jfcaust.com.au for refund arrangements. We will provide you with an order number, so please send the affected products to our Head Office (Lane Cove Business Park Building C1, 16 Mars Road, Lane Cove, NSW 2066 Australia) after receiving your order number. Shipping costs will also be refunded.

Medical Advice: If you have experienced irritation, burning, or an adverse reaction after using any of these products, seek immediate medical advice from your general practitioner (GP) or contact the Poisons Information Centre on 13 11 26 (24 hours a day, Australia-wide).

Contact Information

For further inquiries regarding this recall:
Company: JFC AUSTRALIA CO PTY LTD
Address: Lane Cove Business Park Building C1, 16 Mars Road, Lane Cove, NSW 2066 Australia
Email: product.recall@jfcaust.com.au

For more information on Australian product recalls, please visit www.productsafety.gov.au.

Product Images