Returns & Exchanges Policy

If you wish to return or exchange an item, please contact us via email or phone within 7 days after receipt of products, and the return has to be made within 14 days after receipt of goods. Refunds will be done via the original purchase method.​

We accept returns and exchange when

​a) the product is not opened, used or defrosted, unless the product is faulty

or

b) the item you have received is not what you have ordered/invoiced 

For returns;​

Drop Off at JFC Perth

Items purchased online can be returned at JFC Perth with proof of purchase. You may be asked to provide personal details for returns or exchanges. These details will be used for the purpose of processing the return.

Change of Mind Returns

Due to food safety reasons, we can NOT accept Change of Mind Returns after delivery. However, you may;

a) contact us and amend your order if it's before order cut-off time

or

b) return items at the delivery - please tell our delivery staffs.

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Faulty Returns

We want you to be satisfied with your purchase but if the items are faulty or wrongly described, we will either refund or exchange for the item. We will not charge delivery fee for the exchange item.

I have not received the goods I ordered.​ 

​You may contact our Customer Service (jfconline_per@jfcaust.com.au) within 1 business day after the delivery or collection time and we will investigate to verify and confirm any such missing products. Once we are reasonably satisfied that the item was not delivered to you, we will refund you into your relevant card account within 3-5 business days for the JFC Products that were charged but not delivered to you.

Cancellation Policy​

1. Home Delivery​

For cancellation after receiving a confirmation email, $30 will be charged for administration fee.​

2. Pick Up Order at JFC Perth

For cancellation after the confirmation email, or doesn't get picked up within 2 weeks of the confirmation email order will be automatically cancelled, and administration fee of $30 will be charged.

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